Who We Are
Founded in 2012, Henan Rafaela Import & Export Co., Ltd. is a professional packaging machinery supplier located in Luohe, Henan, China. Rafaela Pack has focused on providing reliable packaging machines and customized automatic packaging solutions for global customers.
With 14+ years of industry experience, our product range includes pillow packing machines, vertical form fill seal machines, multi-lane packaging machines, premade pouch packing machines, tea packaging machines, cartoning machines, wet wipes packaging machines, straw packaging machines and customized packing lines.
We support OEM and ODM services, and our machines are exported to North America, Europe and other international markets. Rafaela Pack helps customers choose suitable machines according to product type, packaging style, capacity requirement and production needs. All our products have passed CE and ISO certifications.
Innovative packaging solutions with cutting-edge technology
CE & ISO 9001 certified manufacturing processes
Professional after-sales service and technical support
Products exported to 20+ countries worldwide
Henan Rafaela Import & Export Co., Ltd. was established in Luohe, Henan Province, focusing on packaging machinery manufacturing.
Launched our first intelligent VFFS packaging machine, introducing PLC control and touch screen operation.
Established overseas sales network, exporting to 30+ countries and regions worldwide.
Achieved CE certification and ISO 9001 quality management system certification.
Launched multi-lane packaging machines and rotary doypack machines, expanding our product portfolio.
Became one of the leading packaging machinery suppliers in China, serving customers in 20+ countries.
Our dedicated team of engineers and technicians are committed to providing you with the best packaging solutions.
General Manager
Sales Team
Sales Team
Sales Team
Quality Management System Certification
European Conformity Certification
Product Safety and Quality Testing
National High-Tech Enterprise Recognition
Answers about ordering, delivery, machines, service, and quality.
You can place an order through multiple channels:
Our sales team will respond within 24 hours with a detailed quotation and product recommendations based on your specific needs.
We accept the following payment methods:
All transactions are secure and protected. We will provide official invoices and payment confirmations.
Yes! Customization is one of our specialties. We can customize machines according to your specific requirements:
Please provide your detailed requirements, and our engineering team will design the perfect solution for you.
Delivery time depends on the machine type and customization requirements:
We will provide an exact delivery date in your quotation. Rush orders may be accommodated upon request.
We use professional export packaging and shipping methods:
All machines are fully tested before shipping. We provide packing photos and shipping documents for your reference.
Yes, we offer various delivery options:
Please let us know your preferred delivery terms, and we will include it in your quotation. Additional charges may apply for door-to-door services depending on your location.
We provide comprehensive installation support:
Most customers can install and run the machine independently with our video guidance. Complex production lines may require on-site installation.
Yes, operator training is included with every machine purchase:
Training covers machine operation, maintenance, troubleshooting, and safety procedures. No prior experience is required.
Our technical support team is always ready to help:
Most issues can be resolved remotely within 24 hours. We maintain a comprehensive knowledge base and troubleshooting guide for all our machines.
We provide a comprehensive warranty for all machines:
Warranty covers manufacturing defects. Normal wear and tear, misuse, or damage during shipping are not covered. We provide lifetime technical support even after warranty expires.
Yes, we maintain a complete inventory of spare parts:
Spare parts can be shipped via express delivery (3-7 days) or standard shipping (15-30 days). We recommend purchasing essential spare parts with your machine to minimize downtime.
We are committed to long-term partnership with our customers:
Our goal is to ensure your machine operates at peak efficiency throughout its lifespan. We value long-term relationships and stand behind our products.
Our sales team will help you select the perfect machine based on:
Provide us with your product samples and packaging requirements, and we will recommend the most suitable machine configuration.
Absolutely! We encourage product testing:
Testing ensures the machine meets your exact requirements before purchase. We can test different bag sizes, weights, and features to find the optimal configuration.
All our machines meet international quality standards:
Our machines comply with electrical safety, mechanical safety, and environmental protection standards. Certification documents are available upon request.
Our team is ready to help you find the perfect packaging solution
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